Consumers can choose either the Consumer-Directed or the Consumer-Delegated model. In the Consumer-directed model, the consumer is in charge of the delivery of services. She or he advertises if necessary, interviews and select her/his own attendants, supervises the attendant in providing the services and fires the attendant if necessary. In the Consumer-Delegated model, the consumer delegates these tasks to the our agency. Under both models, the attendant may be a family member.